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September 2021 News

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April 2021 News

Training and Teaching

You may be aware that most of the GPs at Danes Camp & Rillwood Medical Practice Partnership have significant experience as GP trainers providing education and clinical supervision for Medical Students and GP Registrars at Danes Camp Medical Centre.

In engaging the same GP trainers it is anticipated that Rillwood Medical Centre will also become a training practice for Medical Students and Registrars from as early as the end of April 2021.

Our qualified GP trainers will be actively involved in mentoring and supervising each clinical consultation. You will be informed if a student or registrar will be taking a role in your consultation (telephone or face-to-face) and your consent will be sought prior to them consulting with you. They are bound by the same rules of confidentiality and professional conduct as all of our regularly employed clinicians.

                                ______________________________________________

CQC Overall Rating for Rillwood M.C.

CQC Detailed Ratings for Rillwood Medical Centre

How to securely view your medical records online. 

1) Register in person at Reception. Proof of personal ID will be required.

2) Sign in at systmonline.tpp-uk.com using the username & password generated for you by the surgery.

On the 3rd May 2017 our clinical system changed from EMISWeb to SystmOne. Patients who were registered for Online Access via EMISWeb will need to contact the surgery to obtain their new log-in details and will need to bring at least one form of photo ID. New users can also register for access to the Online services. Please ask the surgery for a sign-up form and further details.

Once you are registered for the Online Service you can begin using it by going to Quick Links on the right hand side of this page and clicking on `Online Services'.

Zero Tolerance Policy

Introduction

Danes Camp & Rillwood Medical Practice Partnership takes it very seriously if a member of staff is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance‘ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being abused either verbally or physically. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

 

Our Practice staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it abusive language or violence will not be tolerated and may result in the patient being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated within this practice
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from the Practice’s premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently
  • We ask you to treat your GPs and their staff courteously at all times.

The Legal Position

As a responsible employer, the Practice has a duty as a provider of NHS healthcare to protect the health, safety and welfare of staff under the Health & Safety at Work Act. This includes a risk assessment of violence towards staff and taking steps to mitigate this under the Management of Health and Safety at Work Regulations 1999.

Abuse of Staff at Work

The NHS acknowledges that there may be instances where abuse, aggression and / or violence forms part of a patient’s illness. In these circumstances, the issue will be discussed with the patient and form part of their care planning.

This information will be recorded in the patient’s medical record and flagged to ensure that members of staff are aware. In addition, where deemed necessary, appropriate support will be put in place, e.g. staff members do not see or deal with the patient alone.

Definition of Physical and Verbal Abuse and Violence:

The HSE (Health and Safety Executive) defines work-related violence as:
“Any incident, in which a person is abused, threatened or assaulted in circumstances relating to their work”.

 

Violence and aggression towards a person may also be defined as:
“A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff”.

 

Physical and verbal abuse includes:

  • Unreasonable and / or offensive remarks or behaviour / rude gestures / innuendoes
  • Sexual and racial harassment
  • Threatening behaviour (with or without a weapon)
  • Actual physical assault (whether or not it results in actual injury) includes being pushed or shoved as well as being hit, punched or attacked with a weapon, or being intentionally struck with bodily fluids or excrement.
  • Attacks on partners, members of staff or the public
  • Discrimination of any kind
  • Damage to an employee’s or employer’s property

 

Removal from the Practice List

The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. We value and respect good patient-doctor relationships based on mutual respect and trust. When trust has irretrievably broken down, the practice will consider all factors before removing a patient from their list, and communicate to them that it is in the patient’s best interest that they should find a new practice. An exception to this is in the case of immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household


Because of the possible need to visit patients at home, it may be necessary to terminate responsibility for other members of the family or the entire household to ensure the safety of practice staff.


The prospect of visiting patients that are in the residence of a relative who is no longer a patient of the practice, or the risk of being regularly confronted by the removed patient, may make it difficult for the practice to continue to look after the whole family. This is more likely where the removed patient has been violent or displayed threatening behaviour, and keeping the other family members on the practice list could put doctors or their staff at risk.

 

We ask you to treat your GPs and their staff courteously at all times.

 

The Practice supports the Zero Tolerance stance adopted by the NHS.

Zero Tolerance Poster_NHS Staff

 
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