MEDICATION SAFETY: Requests for medication over the phone are often not clear and can take considerable time and effort to clarify what is needed – using the online facility to submit requests for repeat medication avoids potential confusion, transcription and medication issue errors. It is for the reasons of safety stated above that telephone requests are not accepted at the surgery.
Surgery Email: firstname.lastname@example.org for emailed prescription requests. When ordering via email please confirm your choice of pharmacy for the dispensing of your medicines.
To use the Online Ordering service please visit https://systmonline.tpp-uk.com and sign-in. If you don't have a log-in ask the surgery staff at Rillwood M.C. to print out your unique registration details before you visit the above website. In order to fully complete the registration process you will be required to produce proof of your personal ID
Medicines for Minor Ailments
NHS England has recommended that NHS medicines for minor ailments such as colds, hay fever & mild dry skin should no longer be routinely prescribed by GP surgeries. Please purchase these in future, with advice from a pharmacy if needed. More information is available at www.nhs.uk/OTCmedicines (NENE CCG Prescribing Team).
Using the SystmOnline access service you can now access and view your health records wherever you are. With Patient Online you can acces GP services from your computer, tablet or mobile phone as well as through your local surgery. You will be able to:
1) View and Renew your repeat prescriptions;
2) View your health records;
3) Update your personal contact details.
CHANGES TO PRESCRIPTION ORDERING
In line with NHS national guidance, as of 18th March 2019 Rillwood Medical Centre will no longer be able to accept prescription requests from Pharmacies or Appliance (e.g. stoma/continence) contractors for the majority of patients*.
From the 18th March 2019 patients will need to order their repeat prescriptions directly with the surgery using one of the following methods:
1) Online via the SystmOnline website or smartphone app (the preferred method)
2) Email to email@example.com
3) By post - please provide a stamped self addressed envelope so that your completed prescription can be posted to you.
4) Due to the CORONAVIRUS Pandemic the option of requesting or collecting prescriptions in person at the surgery is not available until further notice
If you do not as yet have a username and password for ordering your prescriptions online or you wish to re-activate your online account please contact the surgery. Proof of personal ID will be required before you can register for online access.
*Note: Specific categories of patients have been identified (see list below) where Pharmacies are allowed to continue to manage their repeat prescription requests. The categories of patients includes those on the following care registers:
Learning Difficulties register
Severe mental illness register
Palliative Care register
Visual Impairment – RNIB / NAB registered
NB. TO MINIMISE POTENTIAL ERRORS AND THE RISKS THAT THIS POSES TO PATIENTS WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE.
Please allow a MINIMUM of 48 hours (2 working days) when re-ordering a repeat medication for collection from the surgery, or 72 Hours (3 working days) if your prescription goes to a Chemist. Please allow extra time if a Bank Holiday is approaching.
Since June 2015 instead of being printed most prescriptions are transmitted electronically (Electronic Prescribing Service) to your preferred pharmacy. Electronic prescriptions can be transmitted to any pharmacy in England. The next time that you visit your preferred pharmacy you can let them know that you wish to nominate them as your regular pharmacy and they will be happy to set this up for you. As usual, please allow a minimum of 48 WORKING HOURS when re-ordering repeat medication and 72 HOURS if your prescription goes to a chemist.
Pharmacy Christmas Rota (2021 update pending)
B/H Christmas Day
Mon 27th Dec
B/H Boxing Day
Tues 28th Dec
B/H New Years Day
Mon 1st Jan
|Tesco Pharmacy - Weston Favell||01604 290150||12 Weston Favell Centre||NN3 8JZ|
|Boots Pharmacy-Riverside||01604 414753||16 Fairground Way||NN3 9HU|
|Boots Pharmacy -Weston Favell||01604 413251||30 Weston Favell Centre||NN3 8JZ|
|Boots - Town Centre||01604 635566||9 The Parade||NN1 2BY|
|Boots -Sixfields||01604 751800||Unit D, 31 Gambrel Road||NN5 5DG|
|Lloyds Pharmacy-Sixfields||01604 445714||20 Gambrel Road, Sixfields||NN5 5DG|
|Balmoral Pharmacy||01604 715324||Queensview Medical Centre||NN2 6LS|
|Regent Pharmacy||01604 250734||10-11 Regent Square||NN1 2NQ|
|Mounts Pharmacy||01604 250838||Mounts Medical Centre||NN1 3DS|
|Superdrug Pharmacy-Town Centre||01604 624817||9-11 Wood Street||NN1 2ED|
Surgery Tel. 01604 405006
Surgery Email: firstname.lastname@example.org