When We Are Closed
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Extended Hours appointments at the GP Surgery: A limited number of telephone and face-to-face appointments are available before 8am on Wednesday and Thursday mornings with our Health Care Assistant e.g. blood tests or blood pressure checks. Additional appointments for Rillwood M.C. patients can also be accessed at Danes Camp Medical Centre on Thursday evenings from 6.30pm. Please speak to the Receptionists at Rillwood Medical Centre if you are interested in booking any of these appointments.
If the Practice is closed please continue to use the NHS 111 service to contact the Out-of-Hours service if you urgently need medical help or advice but it's not a life-threatening situation. They will also be able to book an appointment for you with the GP Extended Access Service. Please note that your consent will be required in order for an appointment to be booked for you.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
If urgent care is required, please call ‘111’ for further advice. If your need is life threatening, please go to A&E or call 999.
Please ring NHS 111 if you need urgent or Non-Emergency help
The service is available 24 hours a day, 365 days a year to direct people to the right service as well as providing the local OOH call handling service and replacing NHS Direct. You can dial 111 from landlines or mobiles – all calls are free. There is a Typetalk service (18001 111) for the deaf and hard of hearing.